Top three frequently asked questions

Statement requests

To request a copy of your account statement, please log in to your HomeGround portal. You can request a statement on the My Dashboard screen under the Account balance option on the left of the screen. A statement will be emailed to you within 24 hours.

If you are experiencing problems with this or to request a statement without logging in, please use the Contact us form. A response will be sent to you within 3 to 5 working days

HomeGround offers the following methods of payment.

HomeGround Portal

View and pay your invoices online; successful payments appear on your account straight away.

Automated payment line

Call 03300 887953 and follow the instructions. You will need your 12-digit customer reference number. Standard call rates apply. Calls from mobiles or landlines may be included in free call packages.


Make it payable to 'HomeGround' and, on the back of the cheque, write the full address of the property the payment refers to and your 12-digit customer reference number. Please post it to HomeGround Management Ltd., PO Box 6433, London W1A 2UZ.

Please note that Homeground are unable to accept post-dated cheques. It usually takes 5–7 working days to process a cheque payment.

To register you need the alphanumeric security key and the 12-digit customer reference you can find on either your welcome pack or your most recent invoice. We have created a quick overview of registering an account and, for best results, please view this video on a tablet or desktop computer.

Things you may need to know

We take this opportunity to extend our best wishes to all our customers in advance of the festive season, and for the new year to come. Please note that HomeGround’s office will close at 4.00pm on Friday 24th December 2021 and reopen at 9am on Tuesday 4th January 2022. Our Customer Telephone Contact phone lines will reopen at 10:00 am on Tuesday 4th January 2022.

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We are delighted to announce that HomeGround now has a dedicated telephone line so that our customers can call us if they need to. Many customers have requested the option to contact us by phone, and our decision to introduce this service involved careful consideration of customer feedback alongside the need go on delivering service improvements across all our communication routes.

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On 26th March 2019, HomeGround signed its name to the Ministry for Housing, Communities and Local Government’s Pledge to address a number of issues in the residential leasehold sector.

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Already Have An Account?

Please sign in with the email address you used to register.
Your password should be the same, but please contact us if you have any problems.

Register Today

You will need your:

  • Online security key
  • 12-digit customer reference number

These are on the welcome letter we sent you.

Our Services

The HomeGround customer portal is a one-stop shop for information related to your property, and the services HomeGround provide.

You'll find it a quick and efficient experience, whether you want to make a payment, view your transaction history or apply for a range of other services, including consents from your landlord or documents to help you sell or remortgage.

FAQs about your property, how your lease or transfer document works, and queries about our services and what we do have been prepared using the experience of the HomeGround team of property professionals.

It's Your Home

We recognise that we are dealing with people living in their own homes and are committed to providing a transparent, efficient and professional service. Our values place the customer at the heart of what we do.