HomeGround’s new PO Box

Our PO Box address has changed; the new address is: PO Box 81918, London, WC1A 9WH

We’re Making Some Changes to Our Contact Centre

We’re moving to a new contact centre system to improve how we support you. While we’ve worked hard to make this transition as smooth as possible, you may experience some temporary issues when calling us. We apologise for any inconvenience and appreciate your patience while we get everything up and running.

Service Notice – Potential Email Disruption

Due to an ongoing Microsoft service disruption, customers may experience delays or difficulties sending and receiving emails, including communications from our systems.

We apologise for any inconvenience and appreciate your patience while normal service is restored.

My cases area and raising a new case while logged in

In the 'My Cases' area you can: view all your cases, both old and new; you can raise a new case and your details will be inserted directly from your account. For best results, please view this video on a tablet or desktop computer.