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How do I make a data protection related complaint?
Data protection complaints
Customers who believe HomeGround has infringed data protection legislation may raise a data protection complaint with us. They also have the right to complain to the ICO at any time. This right is detailed in our Privacy Notice, which is issued with all welcome letters and available on HomeGround’s website, and is reiterated in our Subject Access Request responses.
Examples of data protection complaints include, but are not limited to:
- The way we’ve responded to your subject access request (SAR), or other rights request.
- The security measures we’ve used to store your information; or how we’ve collected or used your personal information.
How to make a complaint?
All complaints should be addressed to the Data Protection Officer. You can submit a complaint by email or post only. If you need to speak with us first, you can call us on 020 3966 2974.
Email: enquiries@homegroundonline.com.
Post: HomeGround, PO BOX 81918, London WC1A 9WH
Our Commitment:
- Acknowledgement
We will acknowledge your complaint within thirty days and request any additional information required.
- Final response letter
We aim to provide a full written response to your complaint within eight weeks. If we are unable to do so, we will write to you explaining the reason for the delay and provide an update.
If your complaint remains unresolved after eight weeks, we will write to you again to explain the delay, this will not affect your right to refer your complaint to the ICO at any time.