HomeGround’s new PO Box

Our PO Box address has changed; the new address is: PO Box 81918, London, WC1A 9WH

We’re Making Some Changes to Our Contact Centre

We’re moving to a new contact centre system to improve how we support you. While we’ve worked hard to make this transition as smooth as possible, you may experience some temporary issues when calling us. We apologise for any inconvenience and appreciate your patience while we get everything up and running.

Service Notice – Potential Service Disruption

Due to an ongoing widespread Microsoft service disruption affecting email and other systems, our telephone lines will not open at their usual time of 10am today. Customers may also experience delays or difficulties sending and receiving emails, including communications from our systems.

We apologise for any inconvenience and appreciate your patience while normal service is restored.

How long does it take for consent to be granted?

The process can take 10–14 weeks, provided we receive all the relevant information and fee payment. But it does depend on the complexity and individual features of each application.