Frequently Asked Questions

Our online consent to sublet form is easy and convenient. You can upload supporting documents, provide tenant’s details and even pay the sublet fee.

You will need to have registered on the HomeGround portal. If you have not yet registered, you can click here. You will need your alphanumeric security key and 12-digit customer reference number. If you need help with your password to gain access to your personal account, please click here.

We charge a fee of £75 to review your consent to sublet form, which is paid during the application process. If your lease does not require landlord’s consent and/or a notice of registration to be served, we will let you know and will refund you the £75. We do not store payment details, so you will need to supply your bank or card details for a refund. HomeGround can only send refunds to the account or card which was used to make the original payment. Please note that refunds can take up to ten working days.

Assured shorthold tenancy agreement (AST) to assured periodic tenancy agreement (APT)

This type of let is not permitted according to the terms of your lease and short-term lets could be considered a breach of the lease.

Multiple agreements in your lease may prohibit this activity, for instance: that the property may not be used as a place to run a business; or that it has to be occupied by a single, private resident; or that short-term lets may be considered a nuisance.

All lets are to be a minimum of three months (90 days).

It usually takes HomeGround three to five working days to process a sublet request, from the time we receive the completed form and a payment of £75. Depending on the terms of your lease, we will send you a sublet registration document or a sublet consent certificate.

HomeGround do not charge a retrospective fee for sublets. If you have not taken consent before renting out your property, please complete the sublet request process through our website.

If you'd informed your previous landlord about the current tenancy, please send us the documentation so that we can update our records. Should it come to light that this was not obtained, our sublet process will have to be completed.

No, as from 1^st May 2026 any Assured Shorthold Tenancy will automatically become an assured periodic tenancy.  You do not need to enter into a new tenancy agreement with your existing sub-tenant.  Any fixed end date in your original tenancy agreement will no longer apply, and the agreement will be deemed to be subject to the terms of the new Act. There is no need to advise us of the change.

You should also make sure you have given the new Information Sheet which can be downloaded at https://www.gov.uk/government/publications/the-renters-rights-act-information-sheet-2026  to your current sub-tenants by 31^st May 2026.

Yes, the Renters’ Rights Act 2025 abolished fixed term contracts. This may mean you need to obtain consent/and or register your tenancy agreement where you might not have had to in the past. An example of this is if there is a clause in your lease that allows sub-letting without consent if on an AST, or for a period of 12 months or less. As new assured tenancy agreements can no longer have a fixed end date you will need to obtain consent and/or register your tenancy agreement with HomeGround. Doing this via our secure customer online portal is easy and convenient and you can upload supporting documents, provide the sub-tenant’s details and pay the relevant fee.

No, you will not need to vary your lease. The changes coming into force on 1^st May 2026 from the Renters’ Rights Act 2025 will mean you can no longer create new Assured Shorthold Tenancy Agreements. Any existing Assured Shorthold Tenancy will automatically convert to an assured periodic tenancy.

You have a right to buy your freehold under legislation, if you meet some minimum criteria. These criteria and the procedure to follow, including how your freehold is formally valued, are set out in the Leasehold Reform Act 1967.

You can only purchase your freehold if your property is a house.